SOTI UEM Solutions for the NOVUS Supermarket Chain
NOVUS is a modern, European-standard supermarket chain with 100% Lithuanian investment that has been operating successfully in Ukraine for over 16 years. The company is well-known for its uncompromising focus on product freshness, a high-quality assortment, and creating a comfortable environment for daily shopping. By consistently investing in development, technology, and service, the company remains an industry leader and a reliable partner for millions of customers.
The NOVUS network includes 90 supermarkets under its main brand, 64 “Mi Market” convenience stores, and two discount stores called “Khapayka.” The company operates across four regions of Ukraine and employs over 7,000 people.
REQUEST:
The NOVUS supermarket chain team sought to optimize the management of their extensive fleet of corporate mobile devices. To address this challenge, the company turned to Wise IT.
RESULT:
The Wise IT team organized a successful pilot implementation of the SOTI MobiControl UEM platform. As a result, the NOVUS team integrated over 800 devices into a single secure ecosystem, enabling automated configuration, enhanced cybersecurity, and ensuring seamless operations for store personnel.
Business Challenge
Amid rapid network expansion and an increasing number of mobile workstations, the NOVUS IT team faced a significant challenge: how to effectively manage hundreds of devices spread across various locations?
Key Objectives:
- Centralization: Eliminating manual setup for each individual device.
- Remote Management: The ability to remotely install updates, deploy applications, and troubleshoot technical issues without the physical presence of an administrator.
- Security: Ensuring corporate data protection across all endpoints.
Solution
After a detailed analysis of the infrastructure and customer needs, Wise IT experts recommended the implementation of SOTI MobiControl — the market leader in the Enterprise Mobility Management (EMM/UEM) segment.
Implementation Stages:
- Audit and Consulting: Assessing the technical state of the device fleet.
- Pilot Project (PoC): Wise IT, together with the vendor, organized a month-long test of the solution’s full functionality in real-world store conditions.
- Technical Support: Throughout the pilot and deployment phases, Wise IT specialists provided consulting and technical support to ensure smooth integration.
Following the successful completion of the tests, the NOVUS team chose SOTI as the optimal standard for their network.
Results
The project transformed the company’s approach to mobile device administration.
- Scalability: Over 800 devices are now connected to the single SOTI management console.
- Efficiency: Setup time for new devices has been significantly reduced through automation.
- Business Continuity: Equipment downtime has been minimized thanks to remote diagnostic tools.
- Cost Control: Reduced operational load on the IT department.
About SOTI MobiControl
The SOTI MobiControl platform provides full control over corporate smartphones, tablets, computers, and data collection terminals (DCT) regardless of OS or location.
Key benefits for retail:
- Improved Productivity: Instant resolution of user issues via remote screen access.
- Enhanced Security: The ability to restrict device functionality to work applications only, data encryption, and remote locking in case of loss.
- Content Management: Centralized distribution of files and software updates.
Client Testimonial
We thank the Wise IT team for their professional support during the SOTI MDM pilot project. The testing was completed successfully, and we obtained practical results that confirmed the feasibility and effectiveness of implementing this solution across the NOVUS chain.
— Dmytro Gruzynskyi, Head of Information Systems Administration Sector, NOVUS
